Refund policy

Return & Refund Policy

At Verona Vogue, your satisfaction is at the heart of everything we do. Should you be less than delighted with your purchase, we are happy to assist with returns and exchanges under the conditions outlined below. We encourage you to review this policy thoroughly before reaching out.

Return Conditions

Return Period:  You have 30 days from the date your order is delivered to submit a return request.

Item Condition:  Returned items must be in their original, unaltered state — unworn, unwashed, with all labels still attached and sent back in their original packaging.

Non-Returnable Items:  Discounted sale items, underwear, swimwear, and jewellery are not eligible for return or exchange, unless a manufacturing fault is confirmed.

Return Procedure

  • Get in Touch:  Send an email to contact@veronavogue.com including your order number and the item(s) you would like to return.
  • Follow Our Instructions:  Our customer care team will guide you through the steps required to send your parcel back to us.
  • Return Shipping Costs:  Unless the return is the result of an error on our end or a product defect, return shipping fees are to be covered by the customer.

Refunds

Processing Your Refund:  As soon as your returned item is received and reviewed, we will send you a confirmation email letting you know whether your refund has been approved or declined.

Refund Timeline:  Approved refunds will be credited back to your original payment method within 10 business days of us receiving your return.

Exchanges

Size or Colour Exchange:  If you need a different size or colour, simply follow the return procedure above and place a fresh order for the item you would like instead.

Defective or Damaged Items

Report an Issue:  If your order arrives damaged or with a manufacturing defect, please reach out to us straight away at contact@veronavogue.com, along with a description and photographs of the problem.


We are dedicated to making your shopping experience with Verona Vogue as smooth and enjoyable as possible. Should you have any questions or need further assistance, do not hesitate to get in touch with our team.

Thank you for choosing Verona Vogue.